- Submit a return
- Send the return back with USPS
- Receive notification that we have processed your return and issued store credit or refund.
Use the store credit to place an exchange order or new order.
Returns should only be shipped by USPS:
If you need to make a return then we are here to make your returns and exchanges as easy as possible. We work with our chosen courier USPS, to enable you to make your return or exchange from the comfort of your home. All you need to do is send a email with order number, we will send you a pre-paid USPS return label. Simply print it out and apply to it on a pouch or poly mailer or bubble mailer. Try not to use box as this cost us extra money for shipping. You have to drop to the USPS office or give it mail person from your home.
Store credit versus refunds
When returning items you have the option of choosing store credit or a refund. By default, we issue store credit because of the benefits this has over refunds (like entitling you to free return shipping)
Your store credit works the same way as cash. You can use the credit in conjunction with any special discounts or promotional sales that may be offered. Store credit does not expire. Store credit can also be refunded in cash for up to 6 months after it is issued; after that, it can only be used for Burda product purchases.
However, if you prefer to receive a refund then please let us know when emailing in the return request and we will happily provide a refund via your original mode of payment. The refunded amount will normally appear in your bank within 5 working days.
FREE returns shipping for store credit
However, we will completely subsidize the return cost and give you FREE return shipping if you opt for Store Credit instead of a refund. Return shipping refers to the items sent from you, the customer, back to BURDA
If you choose store credit but then later change your mind and ask for this store credit to be refunded in cash within 6 months of its issue, then the return shipping cost which was waived when you opted for store credit will be deducted from your refund total.
Cancellation of orders
If you want to cancel an order after just placing it and before it is shipped to you, then please contact us immediately. We process your order very quickly after it is placed, sometimes in just a few hours, and so the time frame is very short.
- If you cancel your order before it has been shipped, we will refund it and you will not be charged anything.
- If you cancel your order after it has been shipped, you will be charged for both the outward shipping and return fees.
If you need any further assistance, please email us using the Returns and Exchanges option.