Versand

Shipping Policy

Shipping Carriers

We use the following carriers to deliver our orders:

• Domestic Shipping: USPS and UPS are our primary carriers for domestic shipments, ensuring reliable and timely delivery.
• International Shipping: We ship internationally with USPS and DHL for most destinations. UPS is occasionally used depending on specific requirements and destination availability.

Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order. These costs are determined by Shopify's integrated shipping calculator to ensure accurate and competitive rates.

• Domestic Shipping: Rates vary based on the selected shipping method (e.g., standard, expedited, overnight).
• International Shipping: Rates depend on the destination country and the chosen carrier. Additional fees may apply for remote areas.

Shipping Locations

We ship domestically within the United States and internationally to various countries. Please note the following exceptions and details:

• Domestic: We ship to all 50 states, including Alaska and Hawaii.
• International: We ship to most countries worldwide but do not ship to Israel.
• P.O. Boxes: Domestic shipments can be sent to P.O. Boxes using USPS only. International shipments to P.O. Boxes are not available.

Shipping Origin

All orders are shipped from our store located in New Jersey, USA. This central location allows us to efficiently manage shipping times and costs.

Handling Time

Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

• Order Processing: Includes verifying order details, packaging, and preparing for shipment.
• Business Days: Monday to Friday, excluding public holidays.
• Holiday Closures: We observe Islamic holidays and will be closed during these periods. Specific closure dates will be announced in advance on our website. We remain open during Christmas and Easter holidays.

Delivery Times

• Domestic Shipping: Delivery times vary based on the destination and shipping method chosen. Standard ground shipping to California takes approximately 5 business days. Expedited shipping options are available for faster delivery.
• International Shipping: Delivery times vary significantly depending on the destination and the chosen shipping method. Standard international shipping usually takes 7-21 business days. DHL express options are faster but may incur higher costs.

Order Tracking

Order tracking is included with every order. Tracking information will be emailed to you once your order has shipped.

• Tracking Updates: Regular updates are provided by the carrier, allowing you to monitor your shipment’s progress.
• Contact Information: If you have any issues with tracking, please contact our customer service team for assistance.

Shipping Restrictions

• Perfumes: We cannot ship perfumes internationally due to shipping regulations and restrictions on flammable liquids.
• Zamzam Water: We cannot ship "zamzam water" internationally due to specific import and export regulations.

Lost, Damaged, or Delayed Shipments

If your shipment is lost, you can file a claim with the respective shipping carrier (USPS, UPS, or DHL). We are not responsible for delays caused by the carrier.

• Claims Process: Detailed instructions on filing a claim can be found on the carrier's website.

Return Shipping

We use USPS and FEDEX for return shipping within the United States. Unfortunately, we do not accept international returns at this time due to legal and import duty constraints.

• Return Policy: For detailed information on our return policy, including eligible items and return conditions, please visit our Returns & Exchanges page.
• Return Process: Customers will receive a prepaid return shipping label via email for eligible returns.

Additional Information

If you have any questions or need further assistance, please contact our customer service team via email at support@burdaclothing.com or call us at 848-218-8073. We are here to help and ensure you have a positive shopping experience with us.

Returns

WUDU SOCKS:
You can contact us for defective socks within one year in person only or you can mail us. After the inspection manufacturer or we will decide if the product is replaceable or not. If no abuse or intentional damage were found they will mail another pair to your provided address.

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