Widerrufsrecht

We use USPS for Returns and Exchanges.

If you need to make a return then we are here to make your returns and exchanges as easy as possible. We work with our chosen courier USPS, to enable you to make your return or exchange from the comfort of your home. All you need to do is send an email to support@burdaclothing.com with your order number, we will send you a pre-paid USPS return label. Simply print it out and apply to it on a pouch or poly mailer or bubble mailer. You have to drop to the USPS office or give it to the mailman from your home.

Store credit versus refunds

When returning items you have the option of choosing store credit or a refund.

Your store credit works the same way as cash. You can use the credit in conjunction with any special discounts or promotional sales that may be offered. Store credit does not expire. Store credit can also be refunded in cash for up to 6 months after it is issued; after that, it can only be used for our store; that is, BurdaClothing products.

 If  you prefer to receive a refund then please let us know when emailing in the return request and we will happily provide a refund via your original mode of payment. The refunded amount will normally appear in your bank or credit card statement within 5 working days.

All refunds and exchanges must be done within 14 days unless specified otherwise.

For returns, the shipping cost is deducted from your refund; we do not charge an additional fee on top of that.

Exchanges for products that were purchased during a sale, such as "Buy one get 1 free", are not eligible for free exchanges; there will be a shipping fee to return your product back to us.

International Orders are usually not eligible for returns or exchanges at this moment due to customs rules and international laws. (Exceptions can be made, however, depending on certain situations and factors.. Contact us for more information). If you would like to order from outside the United States, we highly recommend triple-checking our size charts to make sure that the item you purchase will fit properly.

Perfumes that have been opened cannot be refunded or returned, as the integrity of the perfume has been compromised.

FREE returns shipping for store credit

However, we will completely subsidize the return cost and give you FREE return shipping if you opt for Store Credit instead of a refund. Return shipping refers to the items sent from you, the customer, back to BURDA.

If you choose store credit but then later change your mind and ask for this store credit to be refunded in cash within 6 months of its issue, then the return shipping cost which was waived when you opted for store credit will be deducted from your refund total.

Cancellation of orders

If you want to cancel an order after just placing it and before it is shipped to you, then please contact us immediately. We process your order very quickly after it is placed, sometimes in just a few hours, and so the time frame is very short.

• If you cancel your order before it has been shipped, we will refund it and you will not be charged anything.
• If you cancel your order after it has been shipped, you will be charged for both the outward shipping and return fees.

If you need any further assistance, please email us using the Returns and Exchanges option.